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Cross-cultural measurement of transaction-specific customer satisfaction in the services industry
Messner, Wolfgang - In: Journal of customer behaviour 15 (2016) 4, pp. 369-393
Persistent link: https://www.econbiz.de/10011655571
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Cultural biases in word-of-mouth recommendation : a twelve country study in the airline services industry
Messner, Wolfgang - In: Journal of customer behaviour 17 (2018) 4, pp. 279-305
Persistent link: https://www.econbiz.de/10012050901
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The role of gender in building organisational commitment in India's services sourcing industry
Messner, Wolfgang - In: IIMB management review 29 (2017) 3, pp. 188-202
Persistent link: https://www.econbiz.de/10011859897