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Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena; Wilson, Alan M. - In: Journal of service management 24 (2013) 4, pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
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Service orientation in delivery : perspectives from employees, customers, and managers
Frimpong, Kwabena - In: Services marketing quarterly 35 (2014) 1, pp. 54-67
Persistent link: https://www.econbiz.de/10010346092
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An exploration of the service orientation discrepancy phenomenon in a public sector context
Caemmerer, Barbara; Wilson, Alan M. - In: The service industries journal 31 (2011) 3/4, pp. 355-370
Persistent link: https://www.econbiz.de/10008937450