In this paper, we develop a model for on-demand telemedicine platform operations that focuses on managing multi-specialty, online-based care in the presence of general and specialized care demand interactions, as well as multiple physician classes. Although this type of demand interaction is...

Problem definition: Restaurants can provide catering services to customers through the traditional offline channel or online food delivery platforms. Platforms claim they deserve to receive a positive commission fee from restaurants as they help restaurants expand their market and gain access to...

Effective use of data from digital platforms and related technological ecosystems could be key to mitigating the spread of the COVID-19 pandemic. Data from smartphones, GPS, and wearable fitness trackers can combine with sophisticated algorithms to trace networks of contact with COVID-19...

With today’s technological advancements, mobile phones and wearable devices have become extensions of an increasingly diffused and smart digital infrastructure. In this paper, we examine mobile health (mHealth) platforms and their health and economic impacts on the outcomes of chronic disease...

Online platforms often ask their users to refer friends in exchange for a reward. This paper addresses how referral decisions and referral quality evolve throughout the customer's life cycle as a function of service usage, experience level, and past referral behavior. Our analysis is based on a...

This paper empirically investigates how a video game live streaming platforms’ effort to reward time spent on the platform has an unintended consequence on video game streamers. Live streaming platforms employ various strategies to encourage viewers to consume content on their platform. A...

Word-of-mouth (WOM) plays an increasingly important role in shaping consumers’ behavior and preferences as users’ opinions and choices are frequently shared in social media. In this paper, we examine whether latent personality traits of online users accentuate or attenuate the effectiveness...