Some of the most difficult issues in public management revolve around making strategic choices for the future in an era of rapid social, cultural and technological change. In previous work we drew a contrast between new public management (NPM) approaches, which predominated in the period...

This book explores the world of e-government - the use by government of IT to interact with citizens, businesses, and other governments - and the significant role of IT corporations in this process in seven countries. Government information systems are big business (around 1.5% of GDP) and...