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Fostering digital innovations to accelerate service delivery in South African Local Government

Shava, Elvin; Vyas-Doorgapersad, Shikha - 2022

Persistent link: https://www.econbiz.de/10013350793

The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital CRM

Demirel, Demokaan - In: Journal of business economics and management 23 (2022) 3, pp. 507-531

This study examines how customer-centered management systems contribute to CRM through the use of digital services. The article presents empirical evidence from an online survey of 405 people using digital services living Kocaeli province in Turkey and modelling a system of structural equations...

Persistent link: https://www.econbiz.de/10013259223

A conceptual model of the relationship between organisational intelligence traits and digital government service quality : the role of occupational stress

Subashini Ramakrishnan; Wong, Meng Seng; Myint Moe Chit; … - In: International journal of quality & reliability management 39 (2022) 6, pp. 1429-1452

Persistent link: https://www.econbiz.de/10013397829

E-government and Web 2.0, or how digitalization redefines the intermediation between the State, citizens and territories

Liefooghe, Christine; Tanigushi, Yoko - In: European review of service economics and management (2021) 1/11, pp. 113-144

Persistent link: https://www.econbiz.de/10012879027

E-Government und Qualitätsmanagement : Innovationen durch das Internet und Beispiele für Qualitätsoffensiven in der öffentlichen Verwaltung

Joswig, Michael; Stember, Jürgen - 2002 - 1. Aufl.

Persistent link: https://www.econbiz.de/10004772203

Challenges and opportunities of digital transformation in the public sector in transition economies : examination of the case of Uzbekistan

Kuldosheva, Gulnoza - 2021

The purpose of this paper is to examine the evolutionary stages and current state of e-government in post-Soviet transition countries, shedding light on Uzbekistan as a case study. The previous literature on e-government in developing countries emphasized the considerable positive impact of...

Persistent link: https://www.econbiz.de/10012503311

Digital government : strategy, government models and technology

Wirtz, Bernd W. - 2022

, Cloud Computing, and Internet of Things -- 7. Social Media and Public Disinformation -- 8. Smart City -- 9. Digital … Internet as a global networking and communication system affects the performance of public services. This textbook introduces …

Persistent link: https://www.econbiz.de/10013392541

UrbanRural Solutions : Innovationen im regionalen Daseinsvorsorgemanagement durch Unterstützung von interkommunalen Kooperationen

Matthes, Gesa (ed.) - Technische Universität Hamburg-Harburg / Institut für … - 2020

Persistent link: https://www.econbiz.de/10012271753

UrbanRural SOLUTIONS : Innovationen im regionalen Daseinsvorsorgemanagement durch Unterstützung von interkommunalen Kooperationen : [Endbericht]

Matthes, Gesa; Preising, Tobias; Reuschel, Saskia; … - 2020

Die zu erwartenden demografischen und raumstrukturellen Veränderungen der kommenden Jahre sowie die Anforderung, Angebote der Daseinsvorsorge für die Bevölkerung einer Region zugänglich, bezahlbar und gleichzeitig für die Kommunen finanzierbar zu halten, werfen Fragen zur langfristigen...

Persistent link: https://www.econbiz.de/10015202091

Spanish public policies towards the promotion of cloud computing and digital services for SMEs : ITS : Cambridge (UK) September 2016

Calle, Silvia Serrano; Pérez, Jorge; Barroso, Zoraida … - 2016

The paper focuses on the first public programs in Spain to support the introduction of cloud computing services for small and medium-sized enterprises (SMEs) and micro-SMEs, and facilitating the digital transformation of SMEs, stimulating e-commerce and encouraging competitiveness. The paper...

Persistent link: https://www.econbiz.de/10011606474