"It is always wise to look ahead, but difficult to look further than you can see". This also reflects the dilemma many organisations must confront today: when technology is advancing as quickly as it is in this day and age, how can we define a sustainable strategy that allows us to improve...

The eGovernment Benchmark provides insight into the state-of-play of the implementation of digital public services in Europe. For this benchmark of eGovernment services is assessed in 33 participating countries, including all of the EU28. The assessment is done by Mystery Shoppers, who measure...

This paper, structured in two parts, delves into the future road map of digitally enabled banking services in support of Italian companies that are moving into new markets. In the first part, EY Italy explains the reasons why this research project was undertaken in collaboration with Politecnico...