Grundlagen -- Digitales und Services -- Service Engineering -- Service-Strategie -- Service Innovation -- Service Design -- Service-Modellierung -- Service Management und Service Operations -- Dienstleistungsqualität -- Interaktionsarbeit in Dienstleistungen -- Glossar

The digitization of society is changing the way we work, live, communicate, interact, as well as how and when we consume and produce products and services. The transformation of the information society into the digital society creates a new wave of business start-ups. Within this context, it is...