Purpose: To identify the skills that, in the processes of digitalization and Industry 4.0, contribute to improving the professional behaviours of the employees involved in these processes.Design/methodology/approach: For this purpose, a Delphi study was carried out, collecting the opinions of 38...

The rapid pace of technological advance and associated potential for the use of data have not only changed the way people live but also the way people work. This digital disruption hits all sectors, including the public sector, and this working paper emphasises pathways for developing a public...