Digital technology applied to banking and financial transactions or e-finance in general has made financial services more widely available and affordable to consumers. And with appropriate and affordable technologies and applications, the financially excluded and the unserved can participate in...

This review surveys technological disruption in banking, examining its impact on competition and its potential to increase efficiency and customer welfare. It analyzes the possible strategies of the players involved—incumbents and FinTech and BigTech firms—and the role of regulation. The...

The purpose of this study is to evaluate the results on the challenges facing universal banks in a digital world. The study is based on a survey of more than 100 leading German and Swiss banks and management consultancies. The current business model of universal banks is obsolete. New...

Digital financial services (DFSs) may lower certain costs of accessing finance, but they bring new costs, including difficulties accessing mobile networks. Using the Demographic and Health Surveys and several geocoded databases in Nepal, the Philippines, Senegal and Tanzania, this paper studies...

The study focuses on the Employees and Customers adaptability of Digital Banking. Banks need to increase the focus on business outcomes as well as they should try to increase their technology time to time. Customers want a seamless and simple transactional journey enabled by technology and...

In this paper we seek to do two things. Firstly, by exploring the fundamental properties and various applications of open application programming interfaces (APIs) mentioned in extant literature, we articulate what are the relevant theories that give rise to the new organisational structures and...

Retail and corporate banks have to cope with legacy issues that impede their efficiency and reactivity. In particular, different norms within groups are still used for accountancy, cost allocation systems and product hierarchies. Also, the share of IT spending used to maintain existing IT...

This paper aims to demonstrate the optimization of digital banking after demonetization of a series of currency notes denominated in 500 and 1,000 in India. The government initiated the demonetization process on November 8, 2016. India is a developing country and Indian banks have been offering...