This study examines how customer-centered management systems contribute to CRM through the use of digital services. The article presents empirical evidence from an online survey of 405 people using digital services living Kocaeli province in Turkey and modelling a system of structural equations...

The purpose of this paper is to examine the evolutionary stages and current state of e-government in post-Soviet transition countries, shedding light on Uzbekistan as a case study. The previous literature on e-government in developing countries emphasized the considerable positive impact of...

Die zu erwartenden demografischen und raumstrukturellen Veränderungen der kommenden Jahre sowie die Anforderung, Angebote der Daseinsvorsorge für die Bevölkerung einer Region zugänglich, bezahlbar und gleichzeitig für die Kommunen finanzierbar zu halten, werfen Fragen zur langfristigen...

The paper focuses on the first public programs in Spain to support the introduction of cloud computing services for small and medium-sized enterprises (SMEs) and micro-SMEs, and facilitating the digital transformation of SMEs, stimulating e-commerce and encouraging competitiveness. The paper...

The advent of the 4th Industrial Revolution has made it inevitable for firms worldwide to modify their business models to integrate ICTs into their operations. The lockdown measures to contain the COVID-19 pandemic appear to have accelerated this process as many businesses, particularly in the...