Interpersonal trust is a necessary element for successful negotiation and mediation process. Conducting those processes online, however, necessitates navigating an environment in which trust is significantly diminished. This chapter explores the challenges to trust in the online world, and...

The past few decades have seen explosive growth in the degree to which persistent and costly disputes are being dealt with constructively by a range of processes for alternative dispute resolution (ADR). These developments have greatly affected, inter alia, the way conflict is handled inside...

This paper adopts a systems-design approach to focus courts and lawyers on the hitherto unexamined question of how involving lawyers in the design, development, and implementation of online dispute resolution (ODR) programs, will strengthen ODR justice outcomes and court-delivered justice...

The AuraCall simulation is a tool for teaching two subjects, and the relationships between them: alternative dispute resolution (ADR) process choice and design, and negotiation regarding this issue. Designed for to be used at the intermediate level, it sets participants into the role of...

BeatleMania! is a simulation for studying and experiencing online dispute resolution. Two parties to an eBay transaction gone awry, regarding the sale of Beatles memorabilia, set out to resolve their differences with the assistance of a third party mediator. This simulation is structured to...

All professional endeavors incur environmental cost, and conflict management - well-intentioned though it is in a general sense - is no exception to this rule. The field of conflict management, as well as the planet, stands to gain by engaging with the question of what environmentally-sound...