Purpose – The purpose of this paper is to develop and validate a basic scale for general logistics complexity that allows researchers to control for this issue in their studies. Design/methodology/approach – The methodology consists of developing the scale based on a literature review and...

Despite the increased importance and corporate visibility of logistics – and its concomitant opportunities – the demand for college educated entry‐level logisticians continues to greatly exceed their supply. The current study, which responds to this persistent shortfall of talented...

Purpose – This paper provides a comparison of users and providers of third‐party logistics (3PL) services with respect to relationship marketing elements, such as trust and communication, as well as relationship marketing outcomes, such as retention and recovery. Design/methodology/approach...

A “world class” organization must provide high levels of logistics service quality to customers. Knowledge of customer expectations and an understanding of the firm's performance on logistics service attributes relative to competitors are vital to achieving service excellence. Research...