Purpose – The purpose of this paper is to develop and validate a basic scale for general logistics complexity that allows researchers to control for this issue in their studies. Design/methodology/approach – The methodology consists of developing the scale based on a literature review and...

Purpose – The logistics discipline has been characterized by tremendous change since the early 1990s. One result is that the logistician's relevant skill set has likely changed as well. To this end, the present paper aims both to update, and to provide a longitudinal perspective of, a 1991...

Despite the increased importance and corporate visibility of logistics – and its concomitant opportunities – the demand for college educated entry‐level logisticians continues to greatly exceed their supply. The current study, which responds to this persistent shortfall of talented...

Purpose – This paper provides a comparison of users and providers of third‐party logistics (3PL) services with respect to relationship marketing elements, such as trust and communication, as well as relationship marketing outcomes, such as retention and recovery. Design/methodology/approach...