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Uncovering consumers' returning behaviour : a study of fashion e-commerce
Saarijärvi, Hannu; Sutinen, Ulla-Maija; Harris, Lloyd C. - In: The international review of retail, distribution and … 27 (2017) 3, pp. 284-299
Persistent link: https://www.econbiz.de/10011741614
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Consumer showrooming : value co-destruction
Daunt, Kate L.; Harris, Lloyd C. - In: Journal of retailing and consumer services 38 (2017), pp. 166-176
Persistent link: https://www.econbiz.de/10011743219
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Retail employee pilferage : a study of moral disengagement
Harris, Lloyd C.; He, Hongwei - In: Journal of business research : JBR 99 (2019), pp. 57-68
Persistent link: https://www.econbiz.de/10012023561
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The impact of COVID-19 on the evolution of online retail : the pandemic as a window of opportunity
Szász, Levente; Bálint, Csaba; Csíki, Ottó; Zsolt … - In: Journal of retailing and consumer services 69 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013401645
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Fraudulent consumer returns: exploiting retailers' return policies
Harris, Lloyd C. - In: European journal of marketing : EJM 44 (2010) 6, pp. 730-747
Persistent link: https://www.econbiz.de/10003989123
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Hiding customer complaints : studying the motivations and forms of service employees' complaint concealment behaviours
Harris, Lloyd C.; Ogbonna, Emmanuel - In: British journal of management : BJM 21 (2010) 2, pp. 262-279
Persistent link: https://www.econbiz.de/10003980439
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Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.; Daunt, Kate L. - In: The journal of services marketing 27 (2013) 4, pp. 281-293
Persistent link: https://www.econbiz.de/10009788853