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An exploration of the cognitive-affective model of satisfaction in a shopping context : a test of competing models
Im, Hyunjoo; Ha, Sejin - In: The service industries journal 31 (2011) 13/14, pp. 2273-2288
Persistent link: https://www.econbiz.de/10009298999
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Retailers' CSR : the effects of legitimacy and social capital
Kim, Jiyoung; Ha, Sejin; Fong, Clarissa - In: International journal of retail & distribution management 42 (2014) 2, pp. 131-150
Persistent link: https://www.econbiz.de/10010250105
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Designing loyalty programs that matter to customers
Ha, Sejin; Stoel, Leslie - In: The service industries journal 34 (2014) 6, pp. 495-514
Persistent link: https://www.econbiz.de/10010379347
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Consumer evaluation of customer loyalty programs : the role of customization in customer loyalty program involvement
Winters, Erica; Ha, Sejin - In: Journal of global scholars of marketing science : … 22 (2012) 4, pp. 370-385
Persistent link: https://www.econbiz.de/10010406173
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Local retailers' perspectives on social responsibility
Razalan, Danielle Marie; Bickle, Marianne C.; Park, Joohyung - In: International journal of retail & distribution management 45 (2017) 2, pp. 211-226
Persistent link: https://www.econbiz.de/10011620428