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Functional characteristics of banking websites and customer loyalty : the mediating role of online trust
Berraies, Sarra; Chtioui, Rached; Yahia, Karim Ben - In: The journal of applied business research 31 (2015) 3, pp. 911-923
Persistent link: https://www.econbiz.de/10011304803
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Identifying the effects of perceived values of mobile banking applications on customers : comparative study between baby boomers, generation X and generation Y
Berraies, Sarra; Yahia, Karim Ben; Hannachi, Mariem - In: The international journal of bank marketing : IJBM 35 (2017) 6, pp. 1018-1038
Persistent link: https://www.econbiz.de/10011788307
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Service quality in a mobile-banking-applications context : do users' age and gender matter?
Trabelsi-Zoghlami, Amira; Berraies, Sarra; Yahia, Karim Ben - In: Total quality management & business excellence 31 (2020) 15, pp. 1639-1668
Persistent link: https://www.econbiz.de/10012385051
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Banks' e-reputation and customers' e-loyalty in the mobile-banking applications : e-trust and e-satisfaction as mediators and frequency of use as moderator
Yahia, Karim Ben; Berraies, Sarra - In: European journal of international management : EJIM 25 (2025) 1, pp. 98-121
Persistent link: https://www.econbiz.de/10015376266