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New perspectives on gray sheep behavior in E-commerce recommendations
Srivastava, Abhishek; Bala, Pradip Kumar; Kumar, Bipul - In: Journal of retailing and consumer services 53 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012171973
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The distinctive agenda of service failure recovery in e-tailing : criticality of logistical/non-logistical service failure typologies and e-tailing ethics
Roy, Vivek; Vijay, T. Sai; Srivastava, Abhishek - In: Journal of retailing and consumer services 64 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013209589