As the importance of services in our society increases, so does the importance of systematic approaches to develop theseservices – commonly termed New Service Development (NSD). An increasing proportion of services are now electronicservices delivered over the Internet. The purpose of this...

Various studies have proven the positive impact of e-health solutions on treatment success and health care spending. Utilization of e-health is therefore urgently recommended by German health authorities. However, the diffusion of such technologies is currently very low, despite the availability...

pt. 1. Fundamentals of virtual communities -- pt. 2. Applications of virtual communities -- pt. 3. Development of virtual communities -- pt. 4. Extending virtual communities beyond traditional boundaries.