Despite the growth in CRM installations, e-CRM projects still have a significant failure rate, even after substantial investments in CRM technology. High rates of failure mean that the current requirements for developing and designing CRM need to be analysed. It's not enough to just look at data...

Antecedents of Non-Ownership Business Model Offerings in the Mechanical Engineering Industry – A Set Theoretic Approach -- Conflicting Identities during Digital Transformation Efforts of an Incumbent Automotive Firm -- Understanding Business Process Evolution in Digital Ventures -- Exploring...

Requirements for a Federated Learning System to strengthen IT Security in Human Resource Management -- Implementing Smart Contracts: The case of NFT-rental with “pay-per-like” -- Revealing Hidden Self-financed Wash Trading in Non-Fungible-Token Markets -- DataOps as a Prerequisite for the...