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Satisfying the online food crave : the case of online food aggregators
Farah, Maya F.; Ramadan, Zahy; Kanso, Jana - In: International journal of consumer studies 46 (2022) 4, pp. 1413-1427
Persistent link: https://www.econbiz.de/10013329338
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Intertwining between online retailer's trustworthiness attributes and consumer's purchase intentions : a knowledge management perspective in response to COVID-19
Atlas, Fouzia; Khan, Kashif Ullah; Khan, Farhan - 2025
Persistent link: https://www.econbiz.de/10015373796
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Consumer's perception of webiste service quality : an empirical study
Ahmad, Asad; Rahman, Obaidur; Khan, Mohammed Naved - In: Journal of internet commerce 15 (2016) 2, pp. 125-141
Persistent link: https://www.econbiz.de/10011636454
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Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana
Chiguvi, Douglas - 2023
Persistent link: https://www.econbiz.de/10014281693
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An investigation of customers' recovery expectations after service failure : evidence from e-commerce settings at different stages of maturity
Azemi, Yllka; Kini, Ranjan - In: Journal of international consumer marketing 34 (2022) 5, pp. 537-551
Persistent link: https://www.econbiz.de/10013465897
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The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay; Mathew, Sonia; Rejikumar G.; Chacko, Dony Peter - In: International journal of quality and service sciences 14 (2022) 1, pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
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Chatbot or human? : the impact of online customer service on consumers' purchase intentions
Chen, Shili; Li, Xiaolin; Liu, Kecheng; Wang, Xuesong - In: Psychology & marketing 40 (2023) 11, pp. 2186-2200
Persistent link: https://www.econbiz.de/10014432389
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A structural equation model of management strategies and firm performance : a case study of logistics service quality on home delivery
Huang, Yu-kai; Feng, Cheng-min; Wu, Pei-ju - In: International journal of electronic customer … 3 (2009) 3, pp. 281-300
Persistent link: https://www.econbiz.de/10003898858
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The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp - In: The journal of services marketing 27 (2013) 6, pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
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Service with an e-smile : employee authenticity and customer use of web-based support services
Turel, Ofir; Connelly, Catherine E.; Fisk, Glenda, M. - In: Information & management : the internat. journal of … 50 (2013) 2/3, pp. 98-104
Persistent link: https://www.econbiz.de/10009744089