As dot.com became dot.bomb, the hype that surrounded the meteoric growth of the network economy has given way to realism, or even scepticism, about the potential of ICT as a source of new business models. It is now appropriate to reflect critically on the e-economy hype, and to use this as a way...

Based on empirical evidence, the article looks at the implications of private sector participation (PSP) for the delivery of water supply and sanitation to the urban and peri-urban poor in developing countries, with particular reference to Africa and Latin America. More precisely, the article...

The Waste Strategy 2000 for England and Wales focused upon the increasing necessity to minimise the volumes of waste we produce from industrial, commercial and domestic sources in order to reduce environmental impacts through better management of our valuable, but ever-shrinking, resources. The...

The authors took part in an independent review of competition and innovation in the water industry in England and Wales, undertaken for United Kingdom and Welsh government ministers. Privatised twenty years ago, subject to a price control regime which has permitted high levels of investment, and...

The paper, “Towards Corporate Social Responsibility: The Pulp and Paper Industry in Lebanon,” by Toufic Mezher, Mutasem El-Fadel, Wajih Farkouf, from the American University of Beirut, Lebanon, focuses on the pulp and paper industry of Lebanon. This industry happens to be one of the most...

'IT in Business: A Manager's Casebook' examines the impact of new IT initiatives from the business angle. The case material is derived from the year's best research projects from three leading UK Business Schools - Bath, Cranfield and Warwick. This incisive exploration of managing processes in...

E-marketing is rapidly growing in significance and is having a direct impact upon traditional marketing strategy and operations. It requires planning and innovation to make it work, implying organizational commitment and effective management, supported by technology, process and structure.Fully...

This comprehensive textbook considers all of the key business, management and technical issues of e-Business, examining and explaining how technologies can help organizations in both the public and private sectors conduct business in new ways.After addressing the changing nature of the e-Economy...

Since the much-hyped dot.com crash, treading the e-business path can be daunting. In these increasingly uncertain and cynical times, this useful text unpicks the challenges of e-Marketing for many types of business. It uses topical case studies and accompanying web material to provide an...

Purpose - The aim of this paper is to investigate whether technological developments can be used in call centre environments to build trust and hence lasting customer relationships beyond the usual focus on efficiency gains through automation. Design/methodology/approach - Draws upon depth...