This paper considers the implementation of IT infrastructures from the perspective of their ongoing performance. Based on a case study of the implementation of Lotus Notes in a manufacturing company in the UK, it depicts this performance as the interaction between issues and concerns emerging...

There have been many claims that the Internet will revolutionise the way organisations do business. Though the Internet is increasingly encroaching on every facet of business life, the evidence for its transformative powers is still weak. However, there is one business sector where it does...

The key focus in the 1990s for manufacturers of capital equipment and high-value goods has been to optimize their responsiveness to customer requirements without compromising the performance of their products. Important elements which underpin such agility must be the information links to the...