Begins by reviewing relevant literature to identify some of the features that are said to appear exclusively in e‐mails. Also highlights the main issues in the debate between those who embrace the new style of writing generated by e‐mail, and those who feel it is detrimental to...

Purpose – The purpose of this research is to show how spam is generated and what methods have been proposed to combat it. Design/methodology/approach – A n experiment whereby a number of e‐mail accounts using different ISPs were set up and then checked for spam over a period of nine weeks....