Emergency medical services (EMS) assist different classes of patients according to their medical seriousness. In this study, we extended the well-known hypercube model, based on the theory of spatially distributed queues, to analyze systems with multiple priority classes and a queue for waiting...

In this paper we propose a cutoff hypercube queuing model to analyze server-to-customer emergency services operating with server reservation. We are motivated by certain SAMU’s (Système d’Aide Médicale Urgente) that give assistance to different classes of emergency requests, including...