The study examines the relationship between the consequential social cost of market power (i.e. welfare performance of banks) and cost efficiency using data covering the period 2009 to 2017 from the Ghanaian banking industry. The study adopts the Ordinary Least Squares (OLS), Fixed Effect (FE)...

This study examines how employee friendliness influences performance volatility in banks. We differentiate inherent and residual volatility. Using 32 public banks in four emerging African economies from 2005 to 2021, we find that employee friendliness practices are positively associated with...