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~subject:"Emotion"
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Emotion
Complaint management
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Beschwerdemanagement
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Gelbrich, Katja
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Hagel, Julia Sarah
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Orsingher, Chiara
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Journal of retailing
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Journal of the Academy of Marketing Science
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ECONIS (ZBW)
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1
I have paid less than you! : the emotional and behavioral consequences of advantaged price inequality
Gelbrich, Katja
- In:
Journal of retailing
87
(
2011
)
2
,
pp. 207-224
Persistent link: https://www.econbiz.de/10009240259
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2
Anger, frustration, and helplessness after service failure : coping strategies and effective informational support
Gelbrich, Katja
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 567-585
Persistent link: https://www.econbiz.de/10008746853
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3
Innovation und Emotion : die Funktion von Furcht und Hoffnung im Adoptionsprozess einer technologischen Neuheit für die Kunststoffbranche
Gelbrich, Katja
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003417101
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4
Emotional support from a digital assistant in technology-mediated services : effects on customer satisfaction and behavioral persistence
Gelbrich, Katja
;
Hagel, Julia Sarah
;
Orsingher, Chiara
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
1
,
pp. 176-193
Persistent link: https://www.econbiz.de/10012506524
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