As machines are trained to "think," many tasks that previously required human intelligence are becoming automated through artificial intelligence. However, it is more difficult to automate emotional intelligence, and this is where the human worker's competitive advantage over machines currently...

1. Introduction -- 2. The Physical Economy -- 3. The Thinking Economy -- 4. The Feeling Economy -- 5. The Age of Emoji -- 6. Jobs That Feel -- 7. The Era of Women -- 8. Politics that Feel -- 9. How Education Must Change -- 10. AI for Consumers -- 11. Management in the Feeling Economy -- 12...

Customer metrics help firms manage their performance and predict financial outcomes. While many firms focus on customer satisfaction metrics for this purpose, dual-process theories in psychology and neuroscience show that customer decisions are based on two processes. This suggests that metrics...