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Emotions, store-environmental cues, store-choice criteria, and marketing outcomes
Walsh, Gianfranco; Shiu, Edward; Hassan, Louise M.; … - In: Journal of business research : JBR 64 (2011) 7, pp. 737-744
Persistent link: https://www.econbiz.de/10009151701
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Feeling the urge : affect in impulsive and compulsive buying
Flight, Richard L.; Rountree, Melissa Markley; Beatty, … - In: Journal of marketing theory and practice 20 (2012) 4, pp. 453-465
Persistent link: https://www.econbiz.de/10009688896
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Emotional convergence in service relationships : the shared frontline experience of customers and employees
Zablah, Alex R.; Sirianni, Nancy J.; Korschun, Daniel; … - In: Journal of service research : JSR 20 (2017) 1, pp. 76-90
Persistent link: https://www.econbiz.de/10011648260
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I don't want to be a rule enforcer during the COVID-19 pandemic : frontline employees' plight
Northington, William Magnus; Gillison, Stephanie T.; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-7
Persistent link: https://www.econbiz.de/10012665965
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It's not whether you win or lose, it's how you play : customer delight in unpredictable experiential encounters
Barnes, Donald C.; Pelletier, Mark J.; Collier, Joel E.; … - In: European journal of marketing 56 (2022) 8, pp. 2216-2249
Persistent link: https://www.econbiz.de/10013457336