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Emotional stability and switching barriers in the retail banking context
Al-Hawari, Mohd Ahmad - In: Managing service quality : MSQ ; an international journal 24 (2014) 5, pp. 469-486
Persistent link: https://www.econbiz.de/10010422312
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Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience
Al-Hawari, Mohd Ahmad; Bani-Melhem, Shaker; Quratulain, … - In: Journal of business and psychology 35 (2020) 2, pp. 223-240
Persistent link: https://www.econbiz.de/10012226862