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~subject:"Emotion"
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Emotion
Consumer behaviour
51
Konsumentenverhalten
50
Arbeitsverhalten
29
Work behaviour
29
Customer satisfaction
27
Dienstleistungsqualität
26
Kundenzufriedenheit
26
Service quality
26
Beziehungsmarketing
22
Relationship marketing
22
Creativity
17
Kreativität
16
Arbeitsgruppe
14
Team
14
Innovation
12
South Korea
12
Südkorea
12
Firm performance
11
Organizational behaviour
11
Unternehmenserfolg
11
Verhalten in Organisationen
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Führungsstil
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Leadership style
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Betriebsklima
9
Innovation management
9
Innovationsmanagement
9
Work climate
9
Arbeitsleistung
8
Customer integration
8
Job performance
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Kundenintegration
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Cognition
7
Customer citizenship behavior
7
Customer service
7
Kognition
7
Kundenservice
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service quality
7
Arbeitskräfte
6
Arbeitspsychologie
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Choi, Jin Nam
5
Gong, Taeshik
3
Sy, Thomas
2
Yi, Youjae
2
Agrawal, Nidhi
1
Al-Atwi, Amer Ali
1
Bakir, Ali
1
Barnett, Willy
1
Chang, Jae Yoon
1
Hong, Seoungbeom
1
Hyun, Hyowon
1
Ifie, Kemefasu
1
Jo, Dong seong
1
Johnson, Stefanie K.
1
Kearney, Treasa
1
Lee, Heekyung
1
Lee, Kyungmook
1
Moon, Rosemary Hyejin
1
Park, Jiyoung
1
Park, Jungkun
1
Schwabe, Maria
1
Seong, Jee Young
1
So, Jane
1
Sung, Sun Young
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Walsh, Gianfranco
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Group & organization management : an international journal
1
International journal of advertising : the review of marketing communications
1
International journal of cross cultural management
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Journal of retailing and consumer services
1
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
1
Psychology & marketing
1
The journal of services marketing
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The leadership quarterly : LQ ; an international journal of political, social and behavioral science
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ECONIS (ZBW)
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1
Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa
;
Walsh, Gianfranco
;
Barnett, Willy
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011654735
Saved in:
2
Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik
;
Park, Jungkun
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
Saved in:
3
Fostering customer-oriented constructive deviance : the influence of moral emotions and moral disengagement
Al-Atwi, Amer Ali
;
Gong, Taeshik
;
Bakir, Ali
-
2024
Persistent link: https://www.econbiz.de/10015137808
Saved in:
4
Contagious leaders and followers : exploring multi-stage mood contagion in a leader activation and member propagation (LAMP) model
Sy, Thomas
;
Choi, Jin Nam
- In:
Organizational behavior and human decision processes : …
122
(
2013
)
2
,
pp. 127-140
Persistent link: https://www.econbiz.de/10010227155
Saved in:
5
Reciprocal interactions between group perceptions of leader charisma and group mood through mood contagion
Sy, Thomas
;
Choi, Jin Nam
;
Johnson, Stefanie K.
- In:
The leadership quarterly : LQ ; an international …
24
(
2013
)
4
,
pp. 463-476
Persistent link: https://www.econbiz.de/10009786889
Saved in:
6
Effects of group-level fit on group conflict and performance : the initiating role of leader positive affect
Seong, Jee Young
;
Choi, Jin Nam
- In:
Group & organization management : an international journal
39
(
2014
)
2
,
pp. 190-212
Persistent link: https://www.econbiz.de/10010348768
Saved in:
7
Balancing cognition and emotion : innovation implementation as a function of cognitive appraisal and emotional reactions toward innovation
Choi, Jin Nam
;
Sung, Sun Young
;
Lee, Kyungmook
;
Jo, …
- In:
Journal of organizational behavior : OB ; the internat. …
32
(
2011
)
1
,
pp. 107-124
Persistent link: https://www.econbiz.de/10008857526
Saved in:
8
Angry leaders and coworkers : cross-cultural evaluation of anger expression through high-status and equal-status roles
Hong, Seoungbeom
;
Moon, Rosemary Hyejin
;
Chang, Jae Yoon
; …
- In:
International journal of cross cultural management
24
(
2024
)
2
,
pp. 235-257
Persistent link: https://www.econbiz.de/10014583480
Saved in:
9
The hidden power of shame : how feeling ashamed enhances advertisement recall and positive attitude
So, Jane
;
Yi, Youjae
;
Agrawal, Nidhi
- In:
International journal of advertising : the review of …
43
(
2024
)
5
,
pp. 777-797
Persistent link: https://www.econbiz.de/10014551071
Saved in:
10
The impact of self-service versus interpersonal contact on customer-brand relationship in the time of frontline technology infusion
Lee, Heekyung
;
Yi, Youjae
- In:
Psychology & marketing
39
(
2022
)
5
,
pp. 906-920
Persistent link: https://www.econbiz.de/10013186880
Saved in:
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