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~subject:"Emotion"
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Consumer behaviour
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"I'm mad and I can't get that service failure off my mind" : coping and rumination as mediators of anger effects on customer intentions
Strizhakova, Yuliya
;
Tsarenko, Yelena
;
Ruth, Julie A.
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 414-429
Persistent link: https://www.econbiz.de/10009673023
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When feeling good counts! Impact of consumer gratitude and life satisfaction in access-based services
Chou, Cindy Yunhsin
;
Leo, Wei Wei Cheryl
;
Tsarenko, Yelena
- In:
European journal of marketing
57
(
2023
)
2
,
pp. 626-652
Persistent link: https://www.econbiz.de/10013502600
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