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Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed; Lü, Kevin; Li, Xiaoying - In: International journal of services and operations management 34 (2019) 1, pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
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The impacts of self-congruity and positive emotional experience on positive e-WOM with customer satisfaction as a mediator : study on 4-star hotel consumers in Malang City
Fitriyah, Nadya Lailatul; Sunaryo; Hussein, Ananda Sabil - 2023
Persistent link: https://www.econbiz.de/10014480131
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The impact of emotional perceived value on hotel guests' satisfaction, affective commitment and loyalty
El-Adly, Mohammed Ismail; Souiden, Nizar; Khalid, Arusa - 2024
Persistent link: https://www.econbiz.de/10015159124
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Perceived fairness, emotions, and intention of fast food chain restaurants customers in Indonesia
Budiyanti, Hety; Patiro, Shine Pintor Siolemba - In: Gadjah Mada international journal of business 20 (2018) 2, pp. 229-253
Persistent link: https://www.econbiz.de/10011982582
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The influence of service quality and anticipated emotions on donor loyalty : an empirical analysis in blood centres in Spain
Martín-Santana, Josefa D.; Melián-Alzola, Lucía - In: Health care management science : a new journal serving … 25 (2022) 4, pp. 623-648
Persistent link: https://www.econbiz.de/10013483716
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The straw that breaks the camel's back : service provider vulnerability to customer incivility
Loh, Jennifer; Khan, Md Irfanuzzaman; Johns, Raechel - In: Journal of service theory and practice 32 (2022) 4, pp. 545-564
Persistent link: https://www.econbiz.de/10013273063
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Investigating the effect of a hotel's physical environment on customers' pleasure, satisfaction, loyalty and behavioural intentions : a conceptual framework
Suwanamas, Chayuth; Trimetsoontorn, Jirasek; Fongsuwan, … - In: Journal for global business advancement : JGBA 8 (2015) 3, pp. 283-304
Persistent link: https://www.econbiz.de/10011535922
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The influence of physical environment on emotions, customer satisfaction and behavioural intentions in Chinese resort hotel industry
Ali, Faizan; Amin, Muslim - In: Journal for global business advancement : JGBA 7 (2014) 3, pp. 249-264
Persistent link: https://www.econbiz.de/10010489181
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The effect of salespersons' retail service quality and consumers' mood on impulse buying
Pornpitakpan, Chanthika; Yuan, Yizhou; Han, Jie Hui - In: Australasian marketing journal 25 (2017) 1, pp. 2-11
Persistent link: https://www.econbiz.de/10011782224
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Influencing factors on restaurant customers' revisit intention : the roles of emotions and switching barriers
Han, Heesup; Back, Ki-joon; Barrett, Betsy - In: International journal of hospitality management 28 (2009) 4, pp. 563-572
Persistent link: https://www.econbiz.de/10003875799