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Cultural impacts on felt and expressed emotions and third party complaint relationships
Baker, Thomas L.; Meyer, Tracy; Chebat, Jean-Charles - In: Journal of business research : JBR 66 (2013) 7, pp. 816-822
Persistent link: https://www.econbiz.de/10009756908
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White response to potentially discriminatory actions in a services setting
Baker, Thomas L.; Meyer, Tracy - In: Psychology & marketing 28 (2011) 2, pp. 188-204
Persistent link: https://www.econbiz.de/10008858090
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Socially responsible cocreation in service recovery : the role of pride in prosocial compensation
Alhouti, Sarah; Hall, Kristina K. Lindsey; Kuo, Andrew; … - 2025
Persistent link: https://www.econbiz.de/10015396299
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An examination of frontline employee-customer incidental similarities in service failure and recovery contexts
Lindsey-Hall, Kristina K.; Jaramillo, Susana; Baker, … - In: Psychology & marketing 40 (2023) 6, pp. 1047-1060
Persistent link: https://www.econbiz.de/10014291713