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Antecedents, consequences and moderators of ambidextrous behaviours among frontline employees
Kao, Ya-Ling; Chen, Ching-fu - In: Management decision : MD 54 (2016) 8, pp. 1848-1860
Persistent link: https://www.econbiz.de/10011593323
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Impacts of emotional regulation, adaptive selling and customer-oriented behavior on sales performance : the moderating role of job resourcefulness
Kuo, Szu-Yu; Kao, Ya-Ling; Tang, Jia-Wei; Tsai, Pei-Hsuan - In: Asia Pacific journal of marketing and logistics 35 (2023) 5, pp. 1075-1092
Persistent link: https://www.econbiz.de/10014285965
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Investigating the use experience of restaurant service robots : the cognitive-affective-behavioral framework
Chen, Ching-fu; Girish V. G. - In: International journal of hospitality management 111 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014311479