Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Emotion"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Infusing tribal reciprocity in...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Emotion
Consumer behaviour
12
Konsumentenverhalten
12
Beziehungsmarketing
10
Relationship marketing
10
Dienstleistungssektor
9
Service industry
8
Services marketing
8
Dienstleistungsmarketing
7
Dienstleistungsqualität
7
Service quality
7
Dienstleistung
6
Services
6
Transformative service research
5
Customer integration
4
Customer satisfaction
4
Kundenintegration
4
Kundenzufriedenheit
4
Betriebliche Wertschöpfung
3
Customer service
3
Flüchtlinge
3
Kundenservice
3
Refugees
3
Service ecosystem
3
Social services
3
Switzerland
3
Target group
3
Value creation
3
Zielgruppe
3
Activity theory
2
COVID-19
2
Complaints
2
Coronavirus
2
Culture
2
Emotional expression
2
Engagement theory
2
Experiential consumption spheres
2
Facial display
2
Film industry
2
Filmwirtschaft
2
more ...
less ...
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Aufsatz im Buch
1
Book section
1
Language
All
English
2
German
1
Author
All
Tombs, Alastair G.
2
Ashkanasy, Neal M.
1
Finsterwalder, Jörg
1
McColl-Kennedy, Janet R.
1
Russell-Bennett, Rebekah
1
Tomczak, Torsten
1
Published in...
All
European journal of marketing : EJM
1
Interaktionen im Dienstleistungsbereich
1
Psychology & marketing
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Third party customers infecting other customers for better or for worse
Tombs, Alastair G.
;
McColl-Kennedy, Janet R.
- In:
Psychology & marketing
30
(
2013
)
3
,
pp. 277-292
Persistent link: https://www.econbiz.de/10009728496
Saved in:
2
Recognising emotional expressions of complaining customers : a cross-cultural study
Tombs, Alastair G.
;
Russell-Bennett, Rebekah
; …
- In:
European journal of marketing : EJM
48
(
2014
)
7/8
,
pp. 1354-1374
Persistent link: https://www.econbiz.de/10010414765
Saved in:
3
EQ und DLQ: emotionale Intelligenz und Dienstleistungsqualität im Kundenkontakt
Finsterwalder, Jörg
;
Tomczak, Torsten
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 375-403)
.
2001
Persistent link: https://www.econbiz.de/10001555440
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
