The purpose of this research was to conduct an exploratory study comparing email to face-to-face negotiations primarily focusing on emotions across the two negotiation environments. We used a bargaining task with a negative bargaining zone for the negotiation and pre- and post-negotiation...

As the field of Online Dispute Resolution (ODR) has grown and evolved, it has often met resistance from practitioners and theorists alike. One core theme has always been that the interpersonal processes of negotiation and mediation are fundamentally dependent on an elusive quality or aspect...