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~subject:"Emotion"
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Emotion
Consumer behaviour
19
Konsumentenverhalten
17
Beziehungsmarketing
16
Customer satisfaction
16
Kundenzufriedenheit
16
Relationship marketing
16
Beschwerdemanagement
10
Complaint management
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Service quality
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Nachhaltige Entwicklung
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Service failure
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Services marketing
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Supplier relationship management
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Supply chain
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Sustainability
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Sustainable development
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Travel agency
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Vertrauen
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Viral marketing
3
Virales Marketing
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satisfaction
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English
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Vázquez Casielles, Rodolfo
7
Cachero-Martínez, Silvia
2
Iglesias Argüelles, Víctor
2
Varela Neira, Concepción
2
Belén del Río-Lanza, Ana
1
Díaz-Martín, Ana M.
1
Díaz-Martín, Ana María
1
Iglesias-Argüelles, Víctor
1
Río-Lanza, Ana Belén del
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Varela-Neira, Concepción
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The service industries journal
2
Journal of business economics and management
1
Journal of business research : JBR
1
Journal of financial services marketing : JFSM
1
Journal of retailing and consumer services
1
Marketing letters : a journal of research in marketing
1
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ECONIS (ZBW)
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1
Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argüelles, Víctor
; …
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
Saved in:
2
The effects of customer age and recovery strategies in a service failure setting
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
1
,
pp. 32-48
Persistent link: https://www.econbiz.de/10009562579
Saved in:
3
The influence of emotions on customers' cognitive evaluations and satisfaction in a service failure and recovery context
Varela-Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
The service industries journal
28
(
2008
)
3/4
,
pp. 497-512
Persistent link: https://www.econbiz.de/10003751919
Saved in:
4
Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of business research : JBR
62
(
2009
)
8
,
pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
Saved in:
5
Quality of past performance : impact on consumers' responses to service failure
Vázquez Casielles, Rodolfo
;
Belén del Río-Lanza, Ana
; …
- In:
Marketing letters : a journal of research in marketing
18
(
2007
)
4
,
pp. 249-264
Persistent link: https://www.econbiz.de/10003549611
Saved in:
6
Living positive experiences in store : how it influences shopping experience value and satisfaction?
Cachero-Martínez, Silvia
;
Vázquez Casielles, Rodolfo
- In:
Journal of business economics and management
18
(
2017
)
3
,
pp. 537-553
Persistent link: https://www.econbiz.de/10011721879
Saved in:
7
Building consumer loyalty through e-shopping experiences : the mediating role of emotions
Cachero-Martínez, Silvia
;
Vázquez Casielles, Rodolfo
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502704
Saved in:
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