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Understanding emotions in higher education change management
Dasborough, Marie
;
Lamb, Peter
;
Yuliani Suseno
- In:
Journal of organizational change management
28
(
2015
)
4
,
pp. 579-590
Persistent link: https://www.econbiz.de/10011342211
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2
Pro bono service sheds new light into commercial friendship
Arnold, Stewart L.
;
Nguyen, Doan T.
;
Hartley, Nicole
- In:
Journal of strategic marketing
19
(
2011
)
4
,
pp. 381-394
Persistent link: https://www.econbiz.de/10009296532
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3
Exploring customer loyalty following service recovery : the mediating effects of trust and emotions
DeWitt, Tom
;
Nguyen, Doan T.
;
Marshall, Roger
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 269-281
Persistent link: https://www.econbiz.de/10003705604
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