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~subject:"Emotion"
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Emotion
Consumer behaviour
153
Konsumentenverhalten
146
Customer satisfaction
50
Beziehungsmarketing
46
Relationship marketing
46
Service quality
46
Dienstleistungsqualität
45
Kundenzufriedenheit
45
Corporate social responsibility
31
Corporate Social Responsibility
27
Beschwerdemanagement
24
Complaint management
24
Experiment
23
Gastronomie
23
Hotel industry
23
Hotellerie
23
Restaurant industry
23
USA
20
United States
20
Hospitality industry
19
Gastgewerbe
18
Preismanagement
14
Pricing strategy
14
Advertising effects
13
Gender
13
Werbewirkung
13
Dienstleistungssektor
12
Service industry
12
Brand
10
CSR
10
Customer service
10
Geschlecht
10
Kundenservice
10
Markenartikel
10
Viral marketing
10
Virales Marketing
10
Brand image
9
Brand management
9
Environmental consciousness
9
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25
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English
25
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Mattila, Anna S.
19
Pinto, Diego Costa
9
Herter, Márcia Maurer
8
Borges, Adilson
3
Hanks, Lydia
3
Ladeira, Wagner Junior
2
Liu, Qing
2
Rita, Paulo
2
Santini, Fernando de Oliveira
2
Shuqair, Saleh
2
Wu, Luorong
2
Zhao, Xinyuan
2
Almanza, Barbara
1
Almeida, Pedro
1
Anaya, Gerardo Joel
1
Andreu, Luisa
1
Bolton, Lisa E.
1
Cao, Wenyi
1
Chebat, Jean-Charles
1
Chen, Lu
1
Choi, Sungwoo
1
Cui, Zhenzhen
1
Ferreira, Mário B.
1
Filieri, Raffaele
1
Font, Xavier
1
Gao, Yixing
1
Huseynov, Kamran
1
Hwang, Yoo Hee
1
Kang, Juhee
1
Kim, Ellen Eun Kyoo
1
Kim, Kyungmin
1
Leong, Man Wai Aliana
1
Lim, Weng Marc
1
Liu, Jun
1
Luo, Anqi
1
Miao, Li
1
Perin, Marcelo Gattermann
1
Qin, Yan
1
Rasul, Tareq Faizur
1
Ribeiro, Manuel Alector
1
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International journal of hospitality management
6
Journal of business research : JBR
3
Journal of hospitality marketing & management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Cornell hospitality quarterly : CQ
1
European journal of marketing
1
International journal of contemporary hospitality management
1
International journal of retail & distribution management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Marketing intelligence & planning
1
Personnel review
1
Psychology & marketing
1
The journal of brand management : an international journal
1
The journal of services marketing
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ECONIS (ZBW)
25
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1
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
2
Using mindsets to boost health : how construal level and goal pursuit shape health message effectiveness on cessation behaviors
Herter, Márcia Maurer
;
Borges, Adilson
;
Pinto, Diego Costa
- In:
European journal of marketing
56
(
2022
)
12
,
pp. 3197-3226
Persistent link: https://www.econbiz.de/10013457425
Saved in:
3
Which emotions make you healthier? : the effects of sadness, embarrassment, and construal level on healthy behaviors
Herter, Márcia Maurer
;
Borges, Adilson
;
Pinto, Diego Costa
- In:
Journal of business research : JBR
130
(
2021
),
pp. 147-158
Persistent link: https://www.econbiz.de/10012544772
Saved in:
4
Rethinking emotions and destination experience : an extended model of goal-directed behavior
Huseynov, Kamran
;
Pinto, Diego Costa
;
Herter, Márcia Maurer
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
7
,
pp. 1153-1177
Persistent link: https://www.econbiz.de/10012259630
Saved in:
5
A meta-analysis on the psychological and behavioral consequences of nostalgia : the moderating roles of nostalgia activators, culture, and individual characteristics
Santini, Fernando de Oliveira
;
Lim, Weng Marc
;
Ladeira, …
- In:
Psychology & marketing
40
(
2023
)
10
,
pp. 1899-1912
Persistent link: https://www.econbiz.de/10014338441
Saved in:
6
The power of facial expressions in branding : can emojis versus human faces shape emotional contagion and brand fun?
Almeida, Pedro
;
Rita, Paulo
;
Pinto, Diego Costa
; …
- In:
The journal of brand management : an international journal
31
(
2024
)
5
,
pp. 543-556
Persistent link: https://www.econbiz.de/10015192457
Saved in:
7
"Man, I shop like a woman!" : the effects of gender and emotions on consumer shopping behaviour outcomes
Herter, Márcia Maurer
;
Santos, Cristiane Pizzutti dos
; …
- In:
International journal of retail & distribution management
42
(
2014
)
9
,
pp. 780-804
Persistent link: https://www.econbiz.de/10010417745
Saved in:
8
An empathy lens into peer service providers : personal versus commercial hosts
Shuqair, Saleh
;
Pinto, Diego Costa
;
Mattila, Anna S.
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328029
Saved in:
9
Leveraging online selling through social media influencers
Shuqair, Saleh
;
Filieri, Raffaele
;
Viglia, Giampaolo
; …
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014536195
Saved in:
10
"It was not that long!" : the effects of the in-store TV screen content and customers emotions on consumer waiting perception
Borges, Adilson
;
Herter, Márcia Maurer
;
Chebat, …
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 96-106
Persistent link: https://www.econbiz.de/10010468493
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