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Workplace deviance, emotional state and reparative behaviors : task visibility as a boundary condition in a mediated moderation model
Ugli Dadaboyev, Sherzodbek Murodilla; Baek, Yoonjung; … - In: Baltic journal of management : BJM 18 (2023) 5, pp. 596-611
Persistent link: https://www.econbiz.de/10014489974
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Emotion management ability : predicting task performance, citizenship, and deviance
Kluemper, Donald H.; DeGroot, Timothy; Choi, Sungwon - In: Journal of management : JOM 39 (2013) 4, pp. 878-905
Persistent link: https://www.econbiz.de/10009753118
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Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo; Paek, Soyon; Choi, Chang Hwan; Lee, Gyehee - In: Service business 6 (2012) 4, pp. 503-526
Persistent link: https://www.econbiz.de/10009663617