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~subject:"Emotional intelligence"
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Emotional intelligence
Consumer behaviour
41
Konsumentenverhalten
41
Beziehungsmarketing
34
Relationship marketing
34
Service quality
33
Dienstleistungsqualität
32
Gambling
28
Glücksspiel
28
Customer satisfaction
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Kundenzufriedenheit
22
Intelligence
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Intelligenz
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Artificial intelligence
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Emotion
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Künstliche Intelligenz
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Brand management
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Markenführung
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Customer engagement
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Customer integration
9
Customer loyalty
9
Kundenintegration
9
Brand image
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Casinos
8
Coronavirus
8
Customer retention
8
Gastgewerbe
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Hospitality industry
8
Kundenbindung
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Markenimage
8
Arbeitskräfte
7
Arbeitsleistung
7
Bibliometrics
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Bibliometrie
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Job performance
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Tourism
7
Tourismus
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Workforce
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Arbeitszufriedenheit
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Hotel industry
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English
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Prentice, Catherine
8
Nguyen, Mai
2
Wang, Xuequn
2
Chen, Po-ju
1
Dominique-Ferreira, Sergio
1
Ferreira, Andreia
1
King, Brian
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Lopes, Sergio Dominique
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Snell, Lan
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Sok, Phyra
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Zeidan, Susan
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Journal of retailing and consumer services
4
International journal of hospitality management
1
International journal of organizational analysis
1
Journal of hospitality marketing & management
1
Journal of service theory and practice
1
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ECONIS (ZBW)
8
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1
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
2
Securing jobs with individual trait and organisational support?
Zeidan, Susan
;
Prentice, Catherine
;
Nguyen, Mai
- In:
International journal of organizational analysis
31
(
2023
)
6
,
pp. 2707-2728
Persistent link: https://www.econbiz.de/10014432168
Saved in:
3
Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Prentice, Catherine
;
Chen, Po-ju
;
King, Brian
- In:
International journal of hospitality management
35
(
2013
),
pp. 225-236
Persistent link: https://www.econbiz.de/10010225793
Saved in:
4
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen, Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
5
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
6
Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 377-403
Persistent link: https://www.econbiz.de/10012256141
Saved in:
7
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
8
Managing burnout from engagement-derived acting strategy
Prentice, Catherine
;
Snell, Lan
;
Sok, Phyra
- In:
Journal of service theory and practice
33
(
2023
)
4
,
pp. 577-597
Persistent link: https://www.econbiz.de/10014302390
Saved in:
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