Ahire, Sanjay L.; Waller, Matthew A.; Golhar, Damodar Y. - In: International Journal of Quality & Reliability Management 13 (1996) 8, pp. 8-27
The TQM revolution of the 1980s has led to a formal adoption of TQM by many firms. However, several organizations fail in their campaigns because of a variety of reasons ranging from lack of top management commitment to focus on tools instead of approach. Through a focused survey of 359...
