Purpose – The purpose of this paper is to investigate, from the perspective of knowledge workers (KWs), the factors which underpin worker performance. Although a broad array of factors is examined, the role played by the front-line manager (FLM) appears pre-eminent. Design/methodology/approach...

Purpose One of the most cited literature in SHRM is Schuler and Jackson’s (1987) behavioural model. This model proposes that organisational performance is dependent on the extent to which HRM practices can be effectively connected to competitive strategy and desired employee behaviours....