Purpose – Advances the view that showing appreciation to employees makes sound business sense. Design/methodology/approach – Observes that many employee-recognition schemes currently fail to achieve their goal and explains how to rectify this. Findings – Explains that when employees do not...

Purpose – Emphasizes the importance of keeping staff happy and feeling appreciated and reveals how best to do this. Design/methodology/approach – Shows what happens when employees do not feel valued and explains how best to correct this. Findings – Claims that when employees do not feel...