Purpose – To investigate the level of organizational commitment in agency workers compared with permanent workers by taking into account relations between the two groups. Design/methodology/approach – A mixed methods design was employed comprising of a quantitative survey of 157 call centre...

Purpose – Healthy employee relations are important for individual well-being and are likely to contribute towards job satisfaction and other positive work outcomes. The purpose of this paper is to discuss the importance of worker relations and proposes a new three-component model of worker...