This paper aims to contribute to the empowerment literature by providing a concrete definition of the topic and thus a way of measuring the empowerment level in organisations. The tool designed to measure empowerment – resulting from the previous theoretical definition – has been proved to...

Argues, using extensive historical evidence, for the need to manage the turbulent forces of organizational change to benefit from these apparently unpredictable events, rather than get swept away by them. Argues that the key to success is “Look outwards and add value”.

Ricardo Semler discusses with Bruce Lloyd the way he has turned conventional business rules upside down. His ideas, and the operating performance of his family‐owned company which makes pumps, valves and other industrial equipment, are described in detail in his best‐selling book, Maverick !

Dr Bruce Lloyd, Principal Lecturer in Strategy at South Bank University in discussion with John Case, Editor at large of the well respected US based entrepreneurial journal, Inc. and author of Open‐Book Management: The Coming Business Revolution and The Open‐Book Management Experience:...