Over the past decade, the public sector in the UK has made great effort in adopting business excellence thinking. To what extent have such practices taken root and what has been their impact? Presents some of the key results from a recent empirical study of 119 public sector organisations in...

Purpose – The purpose of this paper is to consider organisational performance relating to “sustainability and inclusion” and to assess four related indicators across the manufacturing and service sectors both in absolute performance terms and by level of TQM implementation and...