Decisions : the unit of success -- BYO -- Action to transaction to interaction -- The changing nature of data -- Social analytics -- Networked decisions -- Informed decisions -- Decisions as interactions -- Social listening -- Engaged decisions -- Crowdsourced decisions -- Afterword

ch. 1. Decisions : the unit of success -- ch. 2. BYO -- ch. 3. Action to transaction to interaction -- ch. 4. The changing nature of data -- ch. 5. Social analytics -- ch. 6. Networked decisions -- ch. 7. Informed decisions -- ch. 8. Decisions as interactions -- ch. 9. Social listening -- ch....