Rising external competition and cost-pressures compel internal service providers to re-define their customerserviceapproach. Providing value propositions to the intra-firm end-users instead of provisioning technicalresources becomes a necessity to facilitate transparency in costs and customer...

The number of companies operating globally is constantly increasing. In order for these companies tooperate globally, they require a global view of processes and their implementation in globalenterprise resource planning (ERP) systems. These ERP systems allow to integrate an...