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Employee collaboration, learning orientation, and new service development performance
Melton, Horace L.; Hartline, Michael D. - In: Journal of service research : JSR 16 (2013) 1, pp. 67-81
Persistent link: https://www.econbiz.de/10009751089
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Customer and frontline employee influence on new service development performance
Melton, Horace L.; Hartline, Michael D. - In: Journal of service research : JSR 13 (2010) 4, pp. 411-425
Persistent link: https://www.econbiz.de/10008736074